Service as it always should be
Dimension Engineering service agreements are designed to help protect your operation. Our service network covers all of the Ireland, so we always have a fully trained Dimension Engineering door engineer in your area, capable of servicing all makes and models of door and docking equipment. With our service agreement in place you can rest assured, your service partner has you covered.
So long as your door and docking equipment is working you don’t think about it. It’s our aim to keep it that way.
If you do encounter a problem, no doubt you’ll find yourself asking some important questions:
- Who do I call?
- What do I know about them?
- When will they arrive?
With us as your service partner, you can always rely on help being one call away. Our technicians being suitably experienced, highly skilled, fully trained and certified engineers supported by a dedicated customer service team, will be on site within 24 hours and we can respond quickly, irrespective of the time you call.
Our market leading service agreements aren’t just about what you get. They’re also about what you avoid.
- Inconvenient, even dangerous, hardware failures
- Expensive call outs to unexpected breakdowns
- Unforcast repair costs
- Unnecessary energy losses
- Unplanned interruptions which can impair vital functions of your day to day business
Dimension Engineering is the leading supplier of Industrial and Commercial Door, Loading Dock and Elevator Products and Services… Dimension Engineering was established in 2004 with the specific aim of providing world class technology and services to Industry Architects, Engineers, Facility Managers and Construction Companies. Proudly Irish and representing only the leading global brands, Dimension Engineering is particularly well positioned to offer the absolute best expertise in its field and in so doing, make a significant contribution to the operational effectiveness of our clients’ operations.
Our Mission is to Best Source, Best Deliver, Best Support.
Service before, during and after the sale…
Dimension Engineering is fully committed to customer satisfaction at every point of the project life cycle. Whether it is assistance in specifying product solutions, unique delivery requirements, or maintaining products over their serviceable life, Dimension Engineering is your partner whenever and where ever you need us.
What Customers Want…
Dimension Engineering’s added value begins with the quality of our enviable range of products and then extends to our service commitment, and care of your equipment can be achieved in a variety of ways.
Prevention is far more cost effective than repair. Dimension Engineering offers a tailored preventative maintenance program that simply allows you to leave everything in the capable hands of our technicians. The contract includes periodic service visits where all of the equipment functions are checked and tested to ensure their conformity to the relevant standards and that they continue to meet your specific operational requirements.
Defective parts and consumable are replaced and if further repairs are required, they are specified in our service report. This can of course include equipment from other manufacturers and our best source, best deliver, best support ethos ensures that we already have access to any replacement parts. Preventative maintenance gives three clear benefits;
- it reduces the risk of injury, damage and failure and ultimately downtime;
- it reduces maintenance costs as minor complications are identified before they result in a large costly problem.
The equipment therefore performs the function it was intended to do which enhances productivity.
Dimension Engineering’s technicians will carry out on-site assessment and make recommendations on how best to solve your problems and our mobile workshops are equipped with the correct equipment to ensure its fixed right the first time.
Supporting our technicians is our centralised parts warehouse which ensures a speedy resolution when it comes to these repairs.
With the availability of 24 hour 7 day per week emergency call out, your urgent needs are dealt with professionally and cost effectively and our LoCall number 1890 353 887 connects you immediately to our service department.
Update and enhance your equipment by taking advantage of our best sourced manufacturers who continually develop their equipment ranges for efficiency, competitive edge or for changes in the legislation.
Dimension Engineering can also offer a range of other complimentary equipment and services to enhance your operation such as automation, door control systems, modernisation and management control software.